Delivery & Returns
UK Mainland only orders (excludes NI & Islands)
For orders placed before 2 pm, Monday to Friday, choose from the following delivery options:
FREE delivery – 2-4 days working days – not tracked.
Next working day delivery is £7.75 – tracked, however, due to incidents that may occur beyond our control we cannot offer a guarantee.
For the Scottish Highland areas, this may be a 2/3 day delivery. AB31 – AB35, AB41 – AB54, AB36 – AB38, AB55 – AB56, FK17 – FK21, IV1 – IV63, KA27, KA28, KW0 – KW14, PA20 – PA78, PH15 – PH18, PH19 – PH29, PH32 – PH33, PH45 – PH48, PH30 – PH31, PH34-44, PH49 – PH50. 2-4 Days: KW15 – KW17HS1 – HS9ZE1 – ZE3.
Saturday delivery is £12.75 – available on orders made before 2 pm on Friday.*
Orders are only processed and despatched from Monday to Friday, excluding bank holidays. If you order after 2 pm on a Friday, over a weekend, or on a bank holiday your order will not be processed until the next working day.
Returns – Ardo Breast Pumps and accessories are classed as personal hygiene products, the electric Breast Pumps are classified as medical devices, therefore cannot be returned or refunded unless:
A. The product is in a saleable condition – no seals or packaging opened; no products or components have been used.
B. The product is faulty.
As per the UK government law – see details here.
If you need any further help then please give our Customer Service team a call on 01823 336362.
Rental Breast Pumps
Orders placed before 2 pm, Monday to Friday, are despatched by courier for free 2-day delivery or £7.75 for the next day. The Breast Pump rent is continuous from the initial hire period and payment for the subsequent hire period will be deducted from your card.
Returning your Rented Breast Pump
It is the hirer’s responsibility to arrange the collection of the pump and terminate the hire.
Please contact Ardo on 01823 336362 at least 2 working days prior to the end of the hire period – the date is specified on each invoice.
A non-refundable 30-day continuation hire payment will be taken if the hire is not terminated.
Collections will take place Monday to Friday within the hours of 9-5 pm.
There will be a £12.00 re-collection charge if the courier is unable to collect the pump on the agreed date.
Please cross out your name, address, and the bar code on the label on the cardboard box or pump casing before the Courier collects the Breast Pump – this stops the pump from being re-delivered to your address.
Breast Pump Rental – your right to cancel
You have a right to cancel any Breast Pump hire agreement providing that you have not opened the pumpsets or used the equipment. We need you to email a notice of cancellation (found at the end of the agreement) to firstname.lastname@example.org
If you cancel the agreement during the 14 day cancellation period, we will be permitted to charge you for those services which have already been incurred by us such as the delivery charge which is included in the initial payment and we reserve the right to charge you the cost of the collection sets if we believe that you have been using them prior to the return of the Goods to us.
You will not have to make any further payments once the pump is returned. If you have any goods under the agreement, you should not use them and should keep them safe. You can however wait for them to be collected from you or if you wish, you may return the goods yourself using a system that allows for the goods to be tracked.